At Fashmoly, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and exchange process.
Returns
You may return most items within 30 days of receiving your order for a refund.
To be eligible for a return, the following conditions must be met:
• The item must be unused, unworn, and in its original condition
• The item must be returned in the original packaging
• A receipt, proof of purchase, or order number must be provided
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
The following items are not eligible for return:
• Gift cards
• Clearance or final sale items
• Products marked as “Non-Returnable”
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your return is approved:
• Your refund will be issued to the original method of payment
• Refund processing typically takes 5–7 business days
Please note that original shipping costs are non-refundable, unless the return is due to our error (such as receiving the wrong or a defective item).
Exchanges
If you would like to exchange an item for a different size, style, or color, please follow these steps:
Email us at fashmoly@onlineservice.vip with your order number and exchange request
Our customer support team will provide return instructions
After returning the original item, you may place a new order for the replacement product
We recommend contacting us first to confirm product availability.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us as soon as possible.
Email: fashmoly@onlineservice.vip
Please include:
• Your order number
• Photos of the damaged or defective item
Once verified, we will arrange a replacement or full refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to our mistake, such as:
• Incorrect item received
• Damaged or defective product
For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
How to Initiate a Return or Exchange
To begin a return or exchange request:
Email fashmoly@onlineservice.vip with your order number and reason for return or exchange
Follow the return instructions provided by our customer service team
Ship the item back to the return address provided
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our support team.
Email: fashmoly@onlineservice.vip
Response Time: 24–48 hours (Monday – Friday)
