Return & Exchange Policy

At Fashmoly, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and exchange process.

Returns

You may return most items within 30 days of receiving your order for a refund.

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition
• The item must be returned in the original packaging
• A receipt, proof of purchase, or order number must be provided

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Clearance or final sale items
• Products marked as “Non-Returnable”

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If your return is approved:

• Your refund will be issued to the original method of payment
• Refund processing typically takes 5–7 business days

Please note that original shipping costs are non-refundable, unless the return is due to our error (such as receiving the wrong or a defective item).

Exchanges

If you would like to exchange an item for a different size, style, or color, please follow these steps:

Email us at fashmoly@onlineservice.vip with your order number and exchange request
Our customer support team will provide return instructions
After returning the original item, you may place a new order for the replacement product

We recommend contacting us first to confirm product availability.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us as soon as possible.

Email: fashmoly@onlineservice.vip

Please include:

• Your order number
• Photos of the damaged or defective item

Once verified, we will arrange a replacement or full refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to our mistake, such as:

• Incorrect item received
• Damaged or defective product

For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Initiate a Return or Exchange

To begin a return or exchange request:

Email fashmoly@onlineservice.vip with your order number and reason for return or exchange
Follow the return instructions provided by our customer service team
Ship the item back to the return address provided